Subscribing to a newsletter
When you subscribe to our newsletter, we will ask you to provide:
- Your full name to personalise our communications
- Your email address that we can use to send you the communications
- Whether you are a parent/carer or professional to ensure you receive communications according to your interests.
Making a donation
When you make a donation on our website, we will ask you to provide:
- Your full name to personalise our communications
- Your email address that we can use to send you communications to confirm your donation
- Whether you are a parent/carer or professional
When you make a donation on our site, the financial transaction is fully handled by Stripe. Internet Matters does not store your credit/debit card details, and we do not have access to these details on Stripe. Stripe is certified to the highest industry standards and has obtained worldwide regulatory licenses. You can read Stripe’s privacy policy here.
We do however keep a record of the following on our system to improve the effectiveness of our donation programme:
- The amount you have donated
- The date you made your donation
- The last four digits of your payment card, which are securely stored to assist with customer service inquiries and fraud prevention.
Using My Family’s Digital Toolkit
When you use our ‘My Family’s Digital Toolkit’, we will ask you to provide:
- Your first name and last name
- Your email address that we can use to send you:
- your family toolkit,
- personalised communications and/or our newsletter if you have consented to receive these
We ask you to provide more information about the number of children you have, their ages, how they use the internet, and your opinions about the internet in a series of questions designed to provide you with a personalised online safety plan. The details you provide are stored for a period of three weeks from the date you complete the Toolkit form to allow you to review and download your plan. After this period, your personal information is deleted from our database unless you have consented to receive further communications from us. To access your plan after this time, you are required to download it before the three-week period ends.
Using the Little Digital Helps Toolkit
When you use the ‘Little Digital Helps Toolkit you can choose to provide the following details:
- Your first name and last name
- Your email address that we can use to send you
- your family’s online safety plan
- personalised communications and/or our newsletter if you have consented to receive these
You do not have to provide these details to create your online safety plan however if you’d like the plan to be emailed to you, these are required.
To tailor your online safety plan, we also ask you to provide information about your children’s ages, what devices they have access to, how they use the internet and what support you need to manage their online safety.
All the details you provide are stored for a period of three weeks from the date you complete the Toolkit form to allow you to review and download your plan. After this period, your details are removed from our database unless you have consented to receive further communications from us. To access your plan after this time, you are required to download it before this time expires.
Using Digital Matters
If you use Digital Matters as a teacher when you create your account, we will ask you to provide:
- Your full name
- Your email address
- If you are a teacher, the name of the school where you work so we can personalise your communications and record the number of schools we work with
We will also give you the option to provide information on how you heard about us, e.g. search engines, colleagues, or social media.
If you consent to receive further communications from us when you create your account, we will use this data to personalise our communications to you.
Using Fostering Digital Skills
If you use our Fostering Digital Skills training, when you first download resources, we will give you the option to provide the following information to send you tailored communications if you choose to opt-in:
- Your full name
- Your email address
- Identify yourself as a parent or professional
From time to time, we might run competitions or ask you to participate in research. If you wish to participate, we may ask you for further information to inform our work, which may include:
- Your family circumstances, e.g. number of children, their age and online habits
- Details about your work, e.g. job title, organisation name, your work email address
Entering a Competition
If you enter a competition, we will ask for the following information to enable us to include you in the competition and contact you about it:
- Your full name
- Your email address
We will also give you the option of opting-in to receive ongoing communications from us.
Registering for an event
We may also invite you to register for an event and would require the following information to send you the event details and log your attendance:
- Your name
- Your email address
We may also give you the option to provide details about your work, e.g. job title and company name.
Our legal basis for collecting data
Under the UK Data Protection Regulation, the lawful basis we rely on for processing this information is your consent. We process your data in accordance with our legitimate interests in providing high-quality, timely and valuable services to the community.
You are under no obligation to provide us with your personal information.
How we use your information
We ask for this information detailed above to provide you with the service/s you have chosen.
We may provide your data to any of the companies that help us provide our services to you. Your data is protected by Data Processor Agreements in place with these companies. This means they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organisation apart from us or further sub-processors who, too, must comply with our Data Processor Agreement. They will hold your personal data securely and retain it for the period we instruct.
We may obtain your personal data from third-party data suppliers, but only if they provide appropriate evidence that you have agreed to have your personal data shared with other organisations.
We may also provide your data to a third party where you have explicitly given us your consent. If you gave us your consent to pass your name and email to one of our partners and later wish to unsubscribe from their communications or withdraw your consent, please contact them directly.
We may share your personal data if the law requires us to do so.
Changing your preference
If you no longer wish to give us your consent or unsubscribe from our communications, you can unsubscribe from our emails using the link provided in the footer of our emails or contact us at [email protected] from the email address you wish to unsubscribe.
Anonymous data
When you browse our website, we use trackers to collect and analyse anonymous data that does not personally identify you but helps us understand how people use our website and allows us to improve your experience on our website. We provide clear and comprehensive information about how we collect and use anonymous data in our Cookie Policy.
