BT Broadband

Controls & Settings guide

BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. There are a range of filters to choose from to block content and usage.

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What do I need?

A My BT account (BT ID and Password) If you haven’t signed up, you will need a contact email address and your BT account number (found at the top of your bill)

Safety settings

Inappropriate content

Media streaming

Screen time

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Watch step by step instructions.

Step by step instructions

Log in

Go to MyBT and log in using your BT ID and Password. If you haven’t got an account click the ‘Sign up’ button.

Scroll down to ‘Use your extras, at no extra cost’

Then click ‘Manage your extras’

Click ‘Setup BT Parental Controls’

Activate BT Parental Controls

You will then see a page telling you that BT are activating your Parental Controls. You will be activated with the ‘light’ filter setting. Setup may take up to 2 hours.

Change your filters

Once activated, you will then be able to change your filter level to suit your family. You can choose from a range of filters such as Strict, Moderate and Light. There is also the ability to block individual categories or sites.

To help balance screen time, there is a Homework Time setting as well. It can block social media, gaming and homework cheat sites at certain times.