EE broadband guide

Step-by-step guide

As part of EE’s Home Broadband package, use Norton™ Family parental control software to monitor a child’s devices and set age-appropriate rules for their online activity.
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How to set parental controls on EE broadband

You will need a ‘My EE’ account username and password and access to a device connected to EE Home broadband.

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EE new customers

If you’re new to EE broadband you’ll get the option to download Norton™ Family when you first connect to the internet. Choose I Need Parental Controls to sign up for, and download Norton™ Family to your devices.

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EE existing customers

If you are an existing EE customer, from a computer connected to EE Home broadband, go to the broadband.ee.co.uk/norton-security

EE Broadband Step 1
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Register and download

Scroll down to ‘Easy to install‘ section and select Register and Download

EE Broadband Step 2
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Create a Norton Family account

On this page, select ‘subscribe now’ and you’ll be asked to enter your details to complete the subscription and create your Norton™ Family account.

Once you’ve signed up, select ‘Agree and Download’ to install the software on the current device and select ‘Send a Download Link’ to send a link to install the software on more devices.

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Set up child details

Once you have downloaded the software, select ‘Identity’ to add your children’s names to your account (up to 15). You can add and remove a child at any time. Based on their age Norton Family applies pre-defined rules to manage their online use.

EE Broadband Step 5